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All Around Van Lines Complaint - DO NOT USE ALL AROUND VAN LINES
All Around Van Lines Complaint

All Around Van Lines Complaint

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DO NOT USE ALL AROUND VAN LINES


All Around Van Lines (AAVL) moved friends of mine from Minnesota to Pennsylvania. My friend contacted this so called PROFESSIONAL outfit, The AAVL sales person said it would take A TRUCK AND 3 GUYS ABOUT 2 HOURS TO LOAD AND ABOUT 2 HOURS TO UNLOAD, AND COST $XXXX.XX AND TAKE 2 - 4 BUSINESS DAYS TO GET THEIR STUFF MOVED TO PA. When my friend’s husband made the arrangements he told the salesperson that they might have a couple extra boxes that he did not inventory at the time. The sales person said there wouldn't be any extra charge. WRONG!!!.
Long story short we had moved my friend’s stuff from their home to a friend’s basement to store for a month until they could move in at Pa. Used a PROFESSIONAL local mover, it took a truck, 2 men and 3 hours to load, drive and unload.
On the pickup day (June 28) AAVL told my friend’s wife that they would be there to pick their stuff up between 2 & 5 PM. AAVL showed up around 3:00 (OK). The so called PROFESSIONAL movers argued that the stuff would not fit in their truck. My friend called the AAVL office and a second truck was dispatched. It arrived around 6:30. My friends had four small boxes and a stroller that was not on the inventory, the movers said it would cost an extra $2500.00 to move it. The so called PROFESSIONAL movers of the 2 trucks argued for a half an hour about loading the stuff before even lifting a finger to move my friends stuff onto the trucks. It took 6 guys (arguing the whole time) 4 hours to load the stuff that was already in boxes. (11:30 PM). Which at that time the movers told my friends it will take 10 - 15 business days to move their stuff to Pa. That AAVL would notify my friends 24 hours before delivery of their stuff in PA. Side note, AAVL failed to load 2 boxes that were on the inventory.
Ok it's an 18 hour trip from Minnesota to Pennsylvania. That's 3 (6 hour days). Why the hell does it takes 15 days? I don't know.
So my friends have been living in their new home for 21 days with out there stuff. They only cloths they had were in their suitcases and the portable crib for their son. My friend is 8 months pregnant and had to sleep on an air mattress which didn’t work out for her so they had to buy a new bed.
21 days later (June 20) at 2:30 pm on a Sunday, AAVL called that they were going to deliver my friends stuff between 8:00am – 12:00pm the next day. AAVL told my friends they would have pay AAVL in cash or a postal check before the movers would unload their stuff.
AAVL showed up at 11:55. The Driver of the truck said do you have the $2500.00. I can’t do anything until I’m paid. My friend paid him. While backing up their truck to where they were going to unload the driver hit a parked car. At that point the driver told my friend that he wasn’t going to try to get any closer to his house so it was going to cost him more money. My friend told him he had already paid almost $5000.00 to move and was not going to pay anymore.
AAVL sent 2 guys, a driver and a helper. The driver refused to help unload the truck, so my friend had to help the other guy unload the truck.
Two of their bookshelves had been destroyed. A desk had a hole in it. The coffee table was splintered. Boxes that were marked as “fragile” which had glassware and dishes were crushed and bent, most of the contents broken. Three boxes of books had come unpacked and spilled onto the pavement.
AND THEY CALL THEMSELVES A PROFESSIONAL MOVING COMPANY! THEY ARE NOTHING MORE THAN A BUNCH OF RIP-OFF ARTISTS. DO NOT USE THIS COMPANY!!!!!!!
I took vacation to help my friends move to Pennsylvania. I drove one of their cars out for them. I was going to help them move their stuff into their new home, but thanks to AAVL that didn’t happen! So now my friends (one who is 8 months pregnant) had to do it themselves.
PS: My friends are my daughter and her husband.


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